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  1. I started composing this in my head, and all of a sudden I had that earworm of a Maroon 5 song stuck in my head. I spent a lot of late last summer/early autumn travelling around in a van, and that song seemed to always be on the radio. Along with that awful 'Call Me Maybe' song. But it seemed vaguely appropriate. The Maroon 5 one. Not 'Call Me Maybe'. 

    Oh Diabetes, you have long been known to throw a spanner into many aspects of my life, and turn things on their head. You dealt me a new one over the last two months though - I never thought you would be so mean as to brazenly attack my phone bill.

    I don't have a landline. I don't think I know anyone of my age who does. Line rental just costs too much, and I'm not home enough to make it cost effective anyway. I have my mobile phone, and a fairly good phone package. Or so I thought. 

    I got one of those oh-so-daunting 'Field Safety' notices through from Animas recently. The sort which give the impression of 'you don't need to panic, but you might want to anyway', coupled with 'you don't need to call us, but call us'. Confusing, and somewhat worrying, especially on a Friday night, after office hours. 

    So that meant that of course I would give them a call. And as I have found out in the past, if you call after 5pm, you get transferred to America. Which I did, and got to speak with a thoroughly lovely customer service rep. I get amused that I am called ma'am when I speak to the US reps. You just don't get that over here, you really don't. Poor love must have had a hard day, I think. She was just so relieved that I wasn't yelling at her that she couldn't express how sorry she was to put me out enough. She did have to put me on hold for about twenty minutes though. Long enough for me to run a bath and read half a magazine, anyway. She had to call me back the next day, but it turned out that it's nothing to worry about for now, although I will have to have my pump exchanged at some point. I'm keeping my fingers crossed for an upgrade to the Animas Vibe, but I can but hope. 

    So I have no problems with Animas' customer service. Their people are lovely and very accommodating. However, their 08000 numbers? That's not free from my mobile, despite supposedly being free phone numbers. Which is what added nearly £20 ($30) to my standard contract payments. Ouch. 

    At least everything is fine with my pump. But between that and next month's adventure with calling NHS direct, I can't take any more of this, diabetes! I may have to buy some sort of expansion on my phone package to cover your damages to my bank balance!

    Or maybe I could start reversing the charges, at any rate...


  2. 1 comments:

    1. Ouch! That's one expensive call for support!

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